In this talk, I’ll present three interrelated studies of human-AI interaction. First, I’ll tell you what happened when we asked students to bake a cake using only a voice user interface (VUI) to follow the recipe. The errors they encountered along the way highlight the capabilities and limitations of VUIs in supporting daily tasks. Next, I’ll explore a timely scenario in which individuals routinely copy and paste AI-generated text from Chat GPT without carefully reading it first. I’ll discuss the potential consequences of such behaviour and propose that integrated attention checks might serve as a safeguard against our inclination towards convenience. Lastly, I’ll give a detailed snapshot of daily life working in the gig economy, highlighting the tension between the flexibility offered by digital platforms and the restrictions they impose on workers. These three studies, which will be presented at CHI 2024, give insights into the benefits, challenges, and pitfalls of human-AI interaction. And thanks to Chat GPT for drafting this abstract—rest assured, it has been thoroughly reviewed before sending.

Bio

Duncan Brumby, a Professor of Human-Computer Interaction at University College London, focuses on how people interact with computing technology. A recognized expert in the HCI community, he has published extensively and serves as the Editor-in-Chief of the International Journal of Human-Computer Studies. Prof. Brumby has made significant contributions to HCI education and research, including leadership in postgraduate education at UCL. He has shared his expertise globally, including at top universities and industry leaders like Google and Microsoft.